Case performance
Operational view of automation, coverage, callbacks, and validation quality.
8 cases in current observation set
Total cases
8
3 completed
Automation
38%
3 dispatch decisions
Human callback
50%
4 routed cases
Coverage approved
100%
3 covered · 0 not covered
Outcome mix
Created0
In progress0
Human callback4
Cancelled1
Not covered0
Completed3
Customer update
88%
7 cases generated a customer SMS or confirmation.
Validation quality
Identity verified4
50%
Dispatchable location3
38%
Incident classified4
50%
Coverage evaluated3
38%
Attention drivers
auth failed1
auth retry1
location unclear1
no SMS1
not policyholder1
Recent outcomes
| Case | Status | Outcome | Caller | Time |
|---|---|---|---|---|
AST-8F41C2A9 | Cancelled | Cancelled | Unknown caller | 14:02 21 Jun 2026 |
AST-7C03B118 | Completed | Covered | James Whitfield | 13:58 21 Jun 2026 |
AST-7B98E041 | Human callback | Callback | Unknown caller | 13:55 21 Jun 2026 |
AST-6A12D773 | Human callback | Callback | Mark Petrov | 13:50 21 Jun 2026 |
AST-5D67A902 | Human callback | Callback | Caller (spouse) | 13:42 21 Jun 2026 |